Refund Policy – Golden Auto Inc
At Golden Auto Inc, we are committed to transparency and customer satisfaction. Due to the nature of our products — used wheelchair accessible vans and mobility conversions — refunds are limited and handled on a case-by-case basis. This policy explains when refunds are possible and how they are processed.
1. Vehicle Purchases
Used Wheelchair Vans:
- All sales are final once the vehicle purchase contract is signed, except in cases of undisclosed mechanical issues or misrepresentation.
- If an issue arises that was not disclosed at the time of sale, contact us immediately. We will review the situation and may offer a refund, replacement, or repair at our discretion.
- Deposits for vehicles held prior to purchase may be refundable if the sale does not go through, provided it’s canceled within [Insert Time Frame, e.g., 72 hours] of the deposit.
2. Financing & Conversions
- Financing payments are non-refundable, as they go directly to lenders or financial institutions.
- Conversion services (custom mobility modifications) are non-refundable once work has begun.
- Cancellations before work begins may be eligible for a partial refund, minus administrative or material costs.
3. How to Request a Refund
If you believe you are eligible for a refund:
- Contact Golden Auto Inc at:
- (469) 842-4768
- info@golden-auto
- Provide your purchase details and reason for the refund request.
- Our team will review your case and respond within 5 business days.
Note: Refunds are granted at the discretion of Golden Auto Inc and may involve inspection or documentation of the issue.
4. Important Notes
- Refunds do not cover additional fees such as taxes, registration, delivery charges, or aftermarket equipment.
- Refunds will be processed using the original payment method whenever possible.
- Golden Auto Inc reserves the right to update this policy at any time. Any changes will be posted on this page with the updated “Effective Date.”
5. Contact Us
For questions about our Refund Policy or to request a refund:
Golden Auto Inc
(469) 842-4768
info@goldenautoinc.com